Report an Outage
Find your local Transmission and Distribution Service Provider (TDSP)
Power out and need support? Find the phone number of your Transmission and Distribution Service Provider below.
| Name | Phone | Website |
|---|---|---|
| American Electric Power Central (AEPCentral) | 1-866-223-8508 | https://www.aeptexas.com/outages/ |
| American Electric Power North (AEPNorth) | 1-866-223-8508 | https://www.aeptexas.com/outages/ |
| CenterPoint Energy | 1-800-332-7143 |
https://outage.centerpointenergy.com/OutageReportindex/ https://actioncenter.centerpointenergy.com/ |
| Lubbock Power & Light | 1-806-775-2509 | https://electricoutage.ci.lubbock.tx.us/gridvu/ |
| Oncor | 1-888-313-4747 | https://stormcenter.oncor.com/ |
| Texas New Mexico Power | 1-888-866-7456 | https://tnmp.com/customers/power-outages-hazards |
FAQs
Who restores power in Texas (my TDU or Tara Energy) and how do I reach the right team fast?
In Texas, your local Transmission and Distribution Service Provider (TDSP) is responsible for restoring power during outages. Tara Energy delivers your electricity, but the TDSP maintains and repairs the grid. To report an outage or get updates, contact your TDSP directly using the phone numbers listed above on this page.
Where can I see real-time outage maps and status updates for my utility area?
Most TDSPs provide real-time outage maps and status updates on their websites. Use the links listed for your provider above to view live outage information and estimated restoration times.
How do I enroll as a Critical Care/Chronic Condition customer with my utility?
If you or someone in your household relies on medical equipment or has special health needs, your TDSP may offer a Critical Care or Chronic Condition program. Contact your TDSP directly to learn about eligibility requirements and the enrollment process.
How is my electricity bill affected during an outage or load-shed event?
Since your billing is based on usage, you won’t be charged for electricity you don’t use during an outage or load-shed event.
For concerns about billing during extended outages or load-shedding events, contact your TDSP or Tara Energy’s customer support. They can provide guidance on account questions or potential adjustments based on your situation.