Bill Payment Options

For your convenience, we have several options to pay your Tara Energy bill. See our policy regarding valid forms of payment and payment methods.

Tara Energy Payment Policy

Satisfactory Payments

Tara Energy deems a payment to be satisfactory only after it has been received and successfully processed by the financial institution. If a payment is returned, canceled, or reversed for any reason, it will be treated as unpaid.

Payment Posting Timeline

The time it takes for a payment to be posted to an account depends on the payment method used. Customers are urged to consider the payment due date when selecting a payment method to avoid late fees or service disruptions. For time-sensitive payments, Tara Energy recommends using a payment method that ensures prompt processing.

• Checks & Money Orders by Mail: Tara Energy does not have control over delivery times provided by USPS or other mail carriers. Mailed payments are processed and posted upon receipt. As delivery times may vary due to postal service delays, we recommend staying up to date on USPS Service Alerts.
• Credit Card & ACH Payments: Payments made directly to us are typically posted immediately or within one (1) business day.
• Cash Payments at the above Approved Payment Stations: Payments made at an approved payment station generally post to your account within one (1) to 24 hours.
• Cash Payments at Non-Approved Payment Stations: Payments made at non-approved payment locations may take up to one (1) week to be received and processed. We strongly advise using the approved payment locations when a payment is made close to a due date.

AutoPay

Customers enrolled in AutoPay authorize Tara Energy to automatically draft the full amount due on their invoice each month from their designated checking/savings account (ACH), credit card, or debit card.

• Payment Processing Schedule: Credit Card Payments are processed up to five (5) days prior to the invoice due date. ACH & Debit Card Payments are processed up to one (1) business day prior to the invoice due date.
• Confidentiality & Security: All payment information remains confidential and is used solely for processing payments under the Auto Pay program.
• Modifications & Cancellations: Customers may change or cancel their Auto Pay enrollment by providing notice at least two (2) business days before the scheduled draft date.
• Termination of Auto Pay: Tara Energy reserves the right to terminate Auto Pay at any time if a payment is returned, declined, or otherwise unsuccessful.

Right to Refuse

Tara Energy reserves the right to refuse credit card, debit card, or bank account (ACH) payment methods. In such cases, payment must be made using cash, cashier’s check, or money order. Additionally, we reserve the right to refuse non-cash payment methods based on a customer’s payment history and tenure.

Specifically, we may refuse credit card, debit card, or ACH payments if a customer has experienced two or more instances of returned, canceled, or reversed payments by their financial institution(s) within a rolling 4-month period. If such instances have occurred, payment must be made via cash, cashier’s check, or money order.

Past Due Balances

If a customer is subject to an active disconnection notice, we may require payment via credit card or cash to restore services. In the event of service disconnection due to non-payment, reconnection will require payment by credit card or cash. In either case, we reserve the right to require cash payment at our discretion based on the customer’s payment history and tenure.

If payment for past-due amounts is made via ACH draft, check, or cash, service reconnection will be processed upon verification of funds.