Customer Support
Whether you have questions about your bill or new service with Tara Energy, one of our knowledgeable customer service representatives will be glad to assist you with the utmost respect.
Texas Market
Customer Service: 866-438-8272
Commercial Service and Support: 866-246-5985
Make a Payment
Pay by Phone Toll Free: 866-205-1545
Accepts Visa and MasterCard only
Service is available 24/7
Other Markets
Illinois:
Email: IL@TaraEnergy.com
Ontario:
Email: info@TaraEnergy.com
PR Contact:
Phone: 905-670-4440 x 74469
Email: PR@TaraEnergy.com
Customer Service Hours
Residential
Monday – Friday from 8 AM to 7 PM
Saturday from 9 AM to 6 PM
Commercial
Monday – Friday from 9 AM to 5:30 PM CT
Emergencies and Outages
Emergencies and Outages are addressed by the Transmission and Distribution Service Provider in your area regardless of who your Retail Energy Provider is.
For emergencies and outages, 24 hours/7 days a week, please contact:
In AEP Texas territory:
866-223-8508
In Lubbock Power & Light territory:
806-775-2509
In Oncor territory:
888-313-4747
In TNMP territory:
888-866-7456
Hurricane Preparedness Guidelines
Click here for more information.
FAQs
How do I set up AutoPay, change payment methods, or enable paperless billing with Tara Energy?
Tara Energy makes managing your account easy. To set up AutoPay, change your payment method, or enroll in paperless billing (eBill), log in to your My Account portal on the Tara Energy website. From there, you can:
- Select Payment Options to add or update your payment method.
- Enable AutoPay for automatic monthly payments.
- Choose Paperless Billing to receive your monthly bills by email instead of mail.
What’s the process to start, stop, or transfer service and choose a turn-on date?
If you’re moving or need to start service at a new location, Tara Energy can help. Simply contact customer service with:
- Your move-out date (for disconnection at your current address).
- Your move-in date (for service at your new address).
- Your new service address.
Tara Energy can often process new move-ins the same day if enrollment is received before 12 PM CT and your location has a smart meter. For service discontinuation, your final bill and any refundable deposits will typically be issued within 60 days of your move-out.
How do I dispute a meter read, TDU delivery charge, or plan-specific fee on my bill?
If you notice a discrepancy on your Tara Energy bill, contact customer support for assistance. A representative can review your account, investigate the charge, and help resolve any issues with your meter reading, TDU delivery charges, or plan-specific fees.