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FAQ

Do you have a cancellation fee?

All fees associated with a program will be listed on the corresponding Electricity Facts Label (EFL) for the rate program you are interested in, available on this website under the residential programs page. Please review the EFL of the program you are interested in for specifics. In general, our month to month programs do not have a cancellation fee. Any of our plans that guarantee the price for the term of the contract will incur a cancellation fee if you switch providers or terminate service prior to the completion of the term of the contract. In general, the longer the contract, the higher the cancellation charges.

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